Dealing with challenging clients

This course, brought to you by Today’s Training and IQ Legal Training, will explore how to deal with challenging clients; providing a range of practical hints and tips borne out of the experience of expert trainer Zoe Upson.

A former partner in a law firm and head of the property team, what Zoe hasn’t seen or heard isn’t worth knowing! And ahead of the stamp duty deadline, like at many other times of the year or key dates, clients can become even more challenging. This course will deal with methods you can immediately implement to help keep those clients in check and get you ahead of the client care excellence for your firm.

• Practical hints and tips that you can use to help deal with those challenging clients
• Psychology of clients
• How to avoid the client becoming challenging in the first place

Extensive notes will be provided and time will be set aside for delegate questions

Please note, the course fee is per person.

The session is recorded and will be available on demand if you are unable to join live. Please book your place and the recording will be circulated 48 hours after the live session to review on-demand.

Dates:

Tuesday 4th February 2025, 11am (1 hour)

Who Should Attend

• This webinar is suitable for conveyancers of all levels

Level

• Beginner / Intermediate