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DTSTART;TZID=UTC:20241015T110000
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SUMMARY:Complaints\, Errors and Claims; How to Successfully Manage Them
DESCRIPTION:Preventing and managing complaints is a critical skill in the legal sector. In this webinar\, Lisa Summerton will provide you with the essential strategies for handling complaints effectively. You will learn to differentiate between complaints\, circumstances and claims; recognise early warning signs and understand the origins of claims. The session will also cover the importance of aligning with insurer policy wordings and how to learn and improve from past mistakes. Enhance your complaint management skills and boost client satisfaction by joining this informative session. \nPreventing and managing complaints can be challenging. Join Lisa Summerton as she shares essential strategies for effectively handling complaints. Topics include policy definitions\, the difference between claims and circumstances\, risk management strategies and the hidden costs of claims. Attendees will gain an understanding of the impact of claims on premiums\, and implement effective risk management practices within their firms. \nDon’t miss this opportunity to strengthen your expertise in complaint management and elevate your client satisfaction levels. \nKey Learning Outcomes: \n\nDifferentiating between complaints\, circumstances and claims\nRecognising the precursors to a claim and how to address them\nIdentifying where claims are likely to originate and why\nDetecting potential complaints early and implementing proactive measures to mitigate them compliantly\nEnsuring alignment with your insurer’s policy wordings\nLearning from past mistakes to improve future practices
URL:https://todaysmedia.co.uk/event/complains-errors-and-claims/
LOCATION:Online
CATEGORIES:Conveyancing Training,Family Law Training,Wills & Probate Training
ATTACH;FMTTYPE=image/jpeg:https://todaysmedia.co.uk/wp-content/uploads/2024/08/claims.jpg
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