Complaints, Errors and Claims; How to Successfully Manage Them

Preventing and managing complaints is a critical skill in the legal sector. In this webinar, Lisa Summerton will provide you with the essential strategies for handling complaints effectively. You will learn to differentiate between complaints, circumstances and claims; recognise early warning signs and understand the origins of claims. The session will also cover the importance of aligning with insurer policy wordings and how to learn and improve from past mistakes. Enhance your complaint management skills and boost client satisfaction by joining this informative session.

Preventing and managing complaints can be challenging. Join Lisa Summerton as she shares essential strategies for effectively handling complaints. Topics include policy definitions, the difference between claims and circumstances, risk management strategies and the hidden costs of claims. Attendees will gain an understanding of the impact of claims on premiums, and implement effective risk management practices within their firms.

Don’t miss this opportunity to strengthen your expertise in complaint management and elevate your client satisfaction levels.

Key Learning Outcomes:

• Differentiating between complaints, circumstances and claims
• Recognising the precursors to a claim and how to address them
• Identifying where claims are likely to originate and why
• Detecting potential complaints early and implementing proactive measures to mitigate them compliantly
• Ensuring alignment with your insurer’s policy wordings
• Learning from past mistakes to improve future practices